Bruce Cumberland
Independent Consultant
- Role
- VP Operations at Serco
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Bruce Cumberland
Call Center - Development, Growth, Continued SuccessSpecialties: Operational excellence, sales, service,
Experience
VP Operations
Mar 2014 — Present
Continued Strategic leadership in account management and development. Tactical management of Call Center and back office operations as Sirva outsourced services into Serco.
Education
Texas A&M University-Kingsville
BA
Skills
- Budgets
- Process Improvement
- Freight
- Team Management
- Management
- Team Building
- Sales
- Call Center
- Project Planning
- Relocation
- Operational Excellence
- Leadership
- Fundraising
- Contact Centers
- Recruiting
- Staff Development
- Performance Management
- Crm
- Business Process Improvement
- Marketing
- Account Management
- Change Management
- Contract Negotiation
- Start-Ups
- Transportation
- Vendor Management
- Training
- Logistics
- Customer Satisfaction
- New Business Development
- Employee Relations
- Strategic Planning
- Team Leadership
- Negotiation
- Sales Operations
- Project Management
- Customer Service
- Sales Management
- Operations Management
- Call Centers
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