Bruce M. Coward
A consummate ops leader with 15 yrs of successful career movement & operational expertise within highly competitive industries. A proven record in improving profitability by increasing revenue & managing expenses.
- Role
- General Manager at Atm Geeks
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Bruce M. Coward
PROFILE: A versatile operations manager bringing more than 15 years of successful career movement and operational expertise within highly competitive industries. A consummate leader with an outstanding record in improving profitability by increasing revenue and managing expenses. Looking for an opportunity to work with a winning team to enhance the operations side of the business. Open to relocation for the right opportunity.SIGNIFICANT PROFESSIONAL SUCCESSESDEVELOPED processes that identified locations that were not generating revenue, and automated the process, that led to improved performance, increased revenue, and customer satisfaction.IMPROVED annual profitability by $8MM through data analysis.SUCCESSFULLY Deployed 250 new locations in less than 15 days, and 400 new locations in less than 30 days. IMPLEMENTED a new service on one third of the company\'s existing hardware. This generated revenues of $300K in its first year yielding tremendous gross margins of 88%.NEGOTIATED a nationwide Service Agreement with a Fortune 500 vanguard and a nationally known industry leader that significantly reduced the complexity of the service.DROVE net profit from 13% to 19% in the first 18 months by consolidating operation centers and improving \"up-time\" as well as merchandising at specific locations.
Experience
General Manager
May 2024 — Present · Los Angeles, CA, US
Education
Ministry of Defence
City and Guilds, Communication Skills
1990 — 1990
Ministry of Defence
City and Guilds, Numeracy
1992 — 1992
Lisburn College
RSA, Certificate of Professional Competence in National Road Haulage Operations
1991 — 1991
Skills
- Training & Development
- Business Strategy
- Contract Negotiations
- Contract Negotiation
- Operations Improvement
- Team Building
- Management
- Proficiency in Full Range of Microsoft Office
- Leadership
- Cost Reduction and Avoidance
- Customer Satisfaction
- Successful Operations Leadership
- Management Consulting
- Logistics & Scheduling
- Business Process Improvement
- Calm, Authoritative Leader
- P&L Management
- Business Development
- Dynamic Problem-Solver
- Financial Analysis
- Crm
- Employee Training
- Operations Management
- Sales Operations
- Customer Service
- Vendor Management
- Strategic Planning
- Process Improvement
- Organizational Redesign & Restructuring
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