Bruce Arao
MPP/MPH Candidate at UC Berkeley | CA Health Policy
- Role
- Member Experience and Engagement Fellow at Health Plan of San Mateo (HPSM)
- Location
- Berkeley, CA, US
- LinkedIn followers
- 500 followers
About Bruce Arao
Determined to build a healthier future for all Californians! Currently going to Cal (UC…
Experience
Member Experience and Engagement Fellow
Health Plan of San Mateo (HPSM)
Jun 2025 — Present · San Mateo County, CA, US
Survey Mapping System: Created comprehensive mapping of all member surveys administered by the health plan to improve organizational comprehension and coordination.Cross-Functional Collaboration: Conducted stakeholder meetings with 10 teams to assess current processes and identify opportunities for enhanced survey utilization.Member Outreach Toolkit: Developing standardized methodology guide for conducting effective member outreach initiatives (depending on team capacity).Engagement Evaluation Framework: Creating toolkit to systematically evaluate and measure member engagement effectiveness.Process Standardization: Establishing analytical guides and timeline documentation for each survey to ensure consistent data interpretation and operational efficiency
Education
Monterey High
High School Diploma, General Studies
2013 — 2017
University of California, Berkeley
Master of Public Policy and Master of Public Health, Health Policy and Management
UC Santa Barbara
Bachelor of Arts - BA with Honors, Economics and Sociology
2017 — 2020
Skills
- Great Listener
- Powerpoint
- Mentoring
- Fast Reader
- Microsoft Office
- Teamwork
- Leadership
- Analytical Skills
- Customer Service
- Fast Learner
- Fast Reader
- Will Work Extremely Well When Taught
- I Am a Good Communicator
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