Bruce Spratt
Cx Programs & Strategy Manager @OneTrust
Southend-On-Sea, GB
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WORK HISTORY
Jul 2021 — Present
Cx Programs & Strategy Manager @OneTrust
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London, GB
Established a Support Operations Function to enhance infrastructure, enabling scalable and efficient operations- Implemented a streamlined technical hiring process, securing top-tier talent for sustained operational excellence- Introduced automated case management, reducing case assignment time and time to respond metrics.
EDUCATION
2007 — 2009
South East Essex College
Sports Studies
2009 — 2012
University of Southampton
Bachelor of Science (BSc) with Honors, Sports Studies
ABOUT BRUCE SPRATT
As Principal Digital Customer Experience Operations Manager at OneTrust, I lead the…
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