Bruce Rawding
Manager, Automotive Services Repair Programs
- Role
- Automotive Services Program Manager at AAA Club Alliance
- Location
- Wilmington, DE, US
- LinkedIn followers
- 500 followers
About Bruce Rawding
A dynamic, experienced program manager with a demonstrated background in developing new…
Experience
Automotive Services Program Manager
Jan 2005 — Present
Develop and manage relationships with vendors of automotive products and services- Lead project initiatives for all areas of Roadside Assistance Operations- Manage the research, development and deployment of Roadside Assistance programs- Provide strategic direction to Roadside Assistance program teams to achieve department goals for customer satisfaction, revenue, and gross margin- Instill process discipline and a culture of accountability focused on customer satisfaction and product quality- Collaborate with senior level business and technical resources to ensure that the strategy, planning and delivery approach achieve the desired end results.
Education
Delaware Technical and Community College-Stanton-Wilmington
Accounting and Business/Management
Skills
- Business Process Improvement
- Program Management
- Aaa Aproved Auto Repair
- Customer Service Operations
- Customer Service Management
- Business Strategy
- Vendor Management
- Strategic Planning
- Leadership
- Call Center
- Connected Car Technology
- Management
- Team Building
- Call Centers
- Customer Service
- Project Management
- Customer Satisfaction
- New Business Development
- Forecasting
- Strategy
- Operations Management
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