Bruce Padmanabhan

About Bruce Padmanabhan

Proactive, dedicated, and analytical professional offering strong work ethic equipped…

Experience

1. Training Manager

   Standard Chartered

   Sep 2009 — Present · Chennai, IN

   Current Employment Standard Chartered Global Business Services Pvt Ltd since September’09 From Mar’15 - Working in the Financial Crime Surveillance Unit (Transaction Monitoring). Promoted as the “Training Manger” in Dec\'20. Responsibilities:• Conducting New Hire Training for staff who are onboarded in Chennai, Bangalore, KL and Poland.• Conducting refresher/Process updates training for team members• Review of Training content along with Unit Head/Mangers covering the amendment in process and procedures.• Reviewed the New Hire Training structure and revised the content structure as per the current group standard policy requirement. • Availing the regular updates on the need based training requirement from QA team.• Conduct detailed discussion with the staff, who breached the error threshold on the importance of the accuracy covering the transactions analysis/ documentation/ Articulation in audit log which plays significant role in audit observation as part of investigation outcome.• Responsible in conducting the testing as per the new enrollment of rules and deriving the appropriate thresholds which is required by the group.• Preparing training reports and presenting them to the management team.From Sep’09 to Oct’13 - Worked as a “Senior Trainer” in the Global Contact Centre of Standard Chartered Bank (SCB Pvt Ltd). Responsibilities:• Support Unit manager in lasing with product specialist and get the updates.• Plan and conduct the New Hire Training. • Track performance of the new recruits post training to check the adherence on the quality guidelines.• Assist the Manager in preparation of any MIS activity. • Ensure technology / risk issues identified are reported and escalated to manager in timely manner.• Participate in IT initiatives and assist Unit Manager in managing database and systems used by the unit.• Assist the unit manager in BCP / DR testing in addition to taking appropriate measure for managing crisis situation

Education

• University of Madras

  BBA, Business Administration and Management, General

  2001 — 2004