Bruce Lovvorn

Retail Business Services - Director IT Quality Assurance @Ahold Delhaize USA

Salisbury, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2013 — Present

Retail Business Services - Director IT Quality Assurance @Ahold Delhaize USA

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Salisbury, NC, US

o Technology leader managing a $22mm, 200+ global delivery organization located in USA and India to support, execute, and deliver testing functionality for all business portfolios within the organization.• Responsible for management and support of USA & global resources collaborating with IT & Business leadership towards strategic and operational goals.• Utilizing multi-modal approaches towards software delivery within agile, waterfall, and hybrid methodologies.• Providing strong, effective leadership with a focus on strategic processes and procedures to deliver operational activities on time and within budget.• Building strong partnerships to understand customer/client business needs and priorities to provide recommendations for business solutions.• Providing strategic direction on processes to ensure quality of more efficient financial, performance, business, and operational goals.

EDUCATION

1983 — 1985

Florida Atlantic University

Bachelor of Business Administration (BBA), Management Information Systems and Services

1981 — 1983

Lees-McRae College

Associate's degree, Business Administration and Management, General

SKILLS

Test ManagementIntegrationProject Portfolio ManagementProject PlanningIT StrategyOperational Risk ManagementStrategyProgram ManagementPortfolio ManagementProject Management Office (Pmo)Continuous ImprovementStrategic PlanningPmoLeadershipBusiness RequirementsBusiness AnalysisVendor ManagementSoftware Development Life Cycle (Sdlc)ManagementBusiness ProcessSix SigmaCall CentersBankingRisk ManagementCreditProcess ImprovementUser Acceptance TestingRelationship ManagementRelease ManagementOutsourcingChange ManagementRetail BankingBusiness IntelligenceQuality ManagementTestingSecurityProject ManagementSdlcAnalyticsQuality Assurance

ABOUT BRUCE LOVVORN

Process-centric senior technology leader with thirty plus years of proven experience within the financial, healthcare and retail industries.Strengths include team definition and build-out, change management, cross-functional systems implementations & enhancements, output driven results execution, and success metric delivery.Key Focus• Comprehensive background in applications and system infrastructure analysis, solution recommendations, managing communication between business users, and technical professionals.• Developed teams for multiple organizations, collectively delivering processes, role responsibilities, layout, organization definition, success metrics, expectations, and global delivery models. • Manages large, global delivery organizations• Translates strategies into specific goals, tactics, action plans, and deliverables• Balances data, logic, and intuition in decision making• Process focused through SDLC/DMAIC, Agile & Waterfall methodologies• Servant leader who inspires commitment & followership• Keen focus on associate experience through feedback & coaching• Builds strong, long-lasting relationships• Fosters creative thinking and innovation

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Bruce Lovvorn — Retail Business Services - Director IT Quality Assurance at Ahold Delhaize USA in Salisbury, NC, US | Unifers