Bruce Lovvorn
Retail Business Services - Director IT Quality Assurance @Ahold Delhaize USA
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WORK HISTORY
Retail Business Services - Director IT Quality Assurance @Ahold Delhaize USA
Salisbury, NC, US
o Technology leader managing a $22mm, 200+ global delivery organization located in USA and India to support, execute, and deliver testing functionality for all business portfolios within the organization.• Responsible for management and support of USA & global resources collaborating with IT & Business leadership towards strategic and operational goals.• Utilizing multi-modal approaches towards software delivery within agile, waterfall, and hybrid methodologies.• Providing strong, effective leadership with a focus on strategic processes and procedures to deliver operational activities on time and within budget.• Building strong partnerships to understand customer/client business needs and priorities to provide recommendations for business solutions.• Providing strategic direction on processes to ensure quality of more efficient financial, performance, business, and operational goals.
EDUCATION
Florida Atlantic University
Bachelor of Business Administration (BBA), Management Information Systems and Services
Lees-McRae College
Associate's degree, Business Administration and Management, General
SKILLS
ABOUT BRUCE LOVVORN
Process-centric senior technology leader with thirty plus years of proven experience within the financial, healthcare and retail industries.Strengths include team definition and build-out, change management, cross-functional systems implementations & enhancements, output driven results execution, and success metric delivery.Key Focus• Comprehensive background in applications and system infrastructure analysis, solution recommendations, managing communication between business users, and technical professionals.• Developed teams for multiple organizations, collectively delivering processes, role responsibilities, layout, organization definition, success metrics, expectations, and global delivery models. • Manages large, global delivery organizations• Translates strategies into specific goals, tactics, action plans, and deliverables• Balances data, logic, and intuition in decision making• Process focused through SDLC/DMAIC, Agile & Waterfall methodologies• Servant leader who inspires commitment & followership• Keen focus on associate experience through feedback & coaching• Builds strong, long-lasting relationships• Fosters creative thinking and innovation
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