Bruce Huckle

Cfcd Fraud Officer @Department for Work and Pensions (DWP)

Bromley, GB

Review claims through a variety of means e.g. telephony interviews; ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.Ensure quality standards are maintained through adherence to all DWP policy and procedures & CFCD operational instructions.Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.Promote fraud awareness within DWP and to wider external business partners.Liaise with other departments/organisations such as Local Authorities (LAs) and HMRC within the framework of any existing partnership agreements.Conduct robust and challenging interviews with customers by telephone.Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.Make recommendations to the Fraud Team Leader for consideration of prosecution, sanction or closure without further action.