Bruce Francis
Computer Technical Support Analyst, Sr. at Leidos
- Role
- Computer Technical Support Analyst, Sr at Leidos
- Location
- Oklahoma City, OK, US
- LinkedIn followers
- 500 followers
About Bruce Francis
Professional Experience I have worked for the Federal Aviation Administration (FAA) at…
Experience
Computer Technical Support Analyst, Sr
Aug 2016 — Present · Oklahoma City, OK, US
August 17, 2016 – PresentAs a Computer Technical Support Analyst, Sr. my primary responsibility is to provide computer operation and helpdesk expertise to the Air Traffic Division of the FAA Academy. My duties include maintaining support of systems, application software and solutions. I provide support in the managing of computer operations on a large-scale computer system and aid customers experiencing problems accessing or using computer resources, along with providing resolutions to routine non-technical problems, scanning student records and scoring academy block tests. I provide resolutions of production-related issues and support in regularly scheduled backups for servers and workstations utilizing the current backup media.(Leidos merged with Lockheed Martin’s IT Division.)
Skills
- Troubleshooting
- Public Speaking
- Community Outreach
- Program Management
- Program Development
- Management
- Databases
- Critical Incident Stress Management
- Javascript
- Leadership
- Operating Systems
- Networking
- Volunteer Management
- Training
- Microsoft Sql Server
- Fundraising
- Policy
- Social Networking
- Human Resources
- Leadership Development
- Software Documentation
- Nonprofit Organizations
- Nonprofits
- Chaplaincy
- Event Planning
- Sql
- Security
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