Bruce Crooks
Retired - Vice President Customer Care Cox Communications - Hampton Roads Virginia
- Role
- Vice President - Customer Care at Cox Communications
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Bruce Crooks
More than 30 years’ successful experience in customer service with recognized strengths in positive leadership, team building, sales/retention focus, and achieving high customer satisfaction.• Specialize in taking non-performing call centers and improving the overall performance to result in solid sales results, positive morale and financially responsible and accountable.• Ability to develop, motivate, and manage customer service leaders and drive positive employee morale.• A team player with a focus on achieving the goals of the organization and not just the department.• Strong focus on driving efficiencies and continual process improvement• Demonstrated results in significantly improving overall customer experience
Experience
Vice President - Customer Care
May 2011 — Present · Chesapeake, VA, US
Education
Comcast Executive Leadership Forum
BA, Business Management and Computer Science
1984
Illinois State University
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
1982 — 1984
Skills
- Customer Retention
- Customer Experience
- Customer Satisfaction
- Call Center
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