Bruce Bennett
Principal Information Developer @N-able
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WORK HISTORY
Principal Information Developer @N-able
Dundee, GB
As a Principal Information Developer at N-able, I specialise in transforming complex technical concepts into clear, actionable, and user-centric documentation that drives product adoption, reduces support load, and enhances customer satisfaction.
EDUCATION
Abertay University
Postgraduate Diploma, Information Technology
Dundee Institute of Technology
Bachelor of Arts (B.A.), Commerce
SKILLS
ABOUT BRUCE BENNETT
Driven by partner satisfaction, I leverage 20+ years in technical authoring and information design to create clear documentation for SaaS platforms and cloud-based solutions. I empower users, ensuring confident product utilization regardless of technical background.I excel in tackling complex challenges, delivering impactful solutions through strategic processes. I build high-performing teams, leading cross-functional projects and applying expertise in information architecture, content strategy, and knowledge management to deliver user-centered solutions. Supporting diverse learning styles and enhancing understanding through strategic visuals to provide clear product orientation.My experience includes implementing multiple migration projects, both content and tool, writing API documentation, REST, XML and JSON, as well as managing troubleshooting articles.Proficient in MadCap Flare, Microsoft 365, Stonly, KCS, Help & Manual, GitHub, Document360, Jira, Confluence, Divio, and ReadMe.com for content creation and agile project management.I drive innovation by optimizing content processes and am always open to new technologies, for example appraising AI as a collaborative tool. With my overall goal to improve reader satisfaction and increase their self-service.I\'m keen to connect with professionals and industry leaders to explore opportunities, collaborate on evolving methodologies, and drive strategic growth. Let\'s discover the possibilities together.
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