Bruce Baird
Data Strategy and Analytics Operations Lead @Emplifi
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WORK HISTORY
Data Strategy and Analytics Operations Lead @Emplifi
Paris, FR
Designing and streamlining automated online and offline reporting solutions.Managed a Global and UK VoC Account portfolio (Lenovo, Samsung, Dell, and Channel4).Developed and integrated a Healthcare-specific set of over 100 verbatim concepts.Automated the data extract and data merge processes using Python saving 12-16 hours per reporting period and significantly improving turnaround times for ad hoc requests.Built internal BI dashboards in Power BI to leverage NLP extracts lessening the time required to analyze text data and deliver the insights.Responsible for a Project’s research design, implementation, analysis, and deliverables.Developed the Client On-Boarding process and supporting documentation to reduce lead times and improve revenue recognition.Acted as the primary Technical contact for new clients during the on-boarding process until the research went “Live”.
SKILLS
ABOUT BRUCE BAIRD
Data Strategy and Analytics Operations Lead focusing on CX report automation at Emplifi
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