Harpreet Singh
Virtual Customer Service Associate | E-commerce | Amazon | Developing Positive Customer Relationships for 5+ Years | Empathetic B2B & B2C Customer Support Rep | Never let a customer go unhappy.
- Role
- Virtual Customer Service Associate at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Harpreet Singh
Customer Support professional with 8+ years of experience across international BPO…
Experience
Virtual Customer Service Associate
Sep 2023 — Present · IN
Provided outstanding customer service through inbound calls, resolving complex issues such as missing or incorrect orders, refund requests, and damaged or defective items, while adhering to Amazon’s customer-centric policies. • Efficiently handled inquiries related to order delivery, unknown charges, and product returns, ensuring compliance with company guidelines to maintain high customer satisfaction. • Accurately documented all customer interactions and follow-up actions using CRM software, enhancing data tracking and service resolution.• Investigated and resolved delivery discrepancies including undelivered or empty packages, collaborating with internal departments to meet customer needs.• Ensured efficient management of Customer Handling Time (CHT), meeting the target of 9 minutes through proactive problem-solving and issue resolution strategies.• Performed detailed follow-up communications with customers to confirm issue resolution and improve first-call resolution rates.• Adhere to performance improvement plans, focusing on reducing response times and enhancing service quality.Key Achievements:√ Successfully reduced Customer Handling Time by implementing call-back strategies to streamline issue resolutions.√ Exceeded customer satisfaction benchmarks by maintaining professionalism and empathy in handling complaints.√ Recognized for exceptional accuracy in resolving compliance issues related to order discrepancies and refunds.
Education
National Institute of Open Schooling
High School Diploma
2017 — 2018
CCS (Chaudhary Charan Singh)University
Bachelor of Business Administration - BBA
2018 — 2021
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