Brooks Imhoff

About Brooks Imhoff

Experienced Event Security Manager with a demonstrated history of working in the events industry. Skilled in Event Management, Security, and Leadership. Focused on continued education in Event Management, Event Security, and Physical Security.

Experience

1. Director of Event Services

   The Schottenstein Center

   Jan 2023 — Present · Columbus, OH, US

   Manages Event Services departments (Guest Services, Traffic Services, Security) at the Jerome Schottenstein Center. Supervises 4 FT Event Services Staff. Directly responsible for the supervision of 375+ part-time Guest Services employees for all events in Jerome Schottenstein Center. Collaborates for consistency with the Athletics Director of Event Services on recruiting, hiring, training, and uniform programs for the part-time staff. Establishes event coverage schedule and planning calendars; preparation of event day reports. Supervises department staff and guest experience elements by being onsite and interacting with staff, clients, and guests at events to insure that the highest standards of service are met. Coordination of reward and recognition programs for all Event Services part-time staff and assists with team member special events. Oversees payroll process for all event staff. Manages budget and purchasing for all Event Services departments; creation of event estimates; invoices & financial reports. Coordinates guest surveys; prepares and presents post-event summary reports; develops and oversees guest recovery plan. Serves as event manager at designated Schottenstein Center events. Oversees Security Technology and Operations for Schottenstein Center as well as all Athletic Facilities. Manages security screening and crowd management for all events at Ohio Stadium.Serves as a member of the Senior Leadership Team representing the department in strategic initiatives. Collaborates and communicates with numerous Business Advancement and Athletic Department areas and campus partners to ensure the successful presentation of events. Assists in supervision of graduate assistants, students and interns. Attends meetings, conferences, and training sessions; Represents Business Advancement, Department of Athletics and the University by participating in University and Community projects. Performs other duties as assigned.

Education

• The Ohio State University

  Bachelor of Science (B.S.), Hospitality Administration/Management

  2010 — 2015

Skills

• Adobe Illustrator
• Social Networking
• Customer Service
• Adobe Photoshop
• Leadership
• Event Management
• Microsoft Excel
• Powerpoint
• Problem Solving
• Microsoft Office
• Events Coordination
• Critical Thinking
• Event Planning
• Social Media
• Management
• Microsoft Word
• Hospitality Management