Brooks Edrington

About Brooks Edrington

As a results driven professional with expertise in AI-powered Unified Communications (UCaaS), Cloud Solutions, and Enterprise Sales, I specialize in helping businesses modernize their communication infrastructure and leverage AI-driven automation for greater efficiency, collaboration, and scalability. My passion lies in aligning cutting edge technology with customer-centric strategies to drive digital transformation and business growth. With a proven track record at industry leaders like Zoom Communications, Cisco, CDW and Avaya, I have played a key role in the pre-sales and solution design process—delivering AI-powered collaboration tools, cloud migration strategies, and tailored UCaaS solutions. My ability to identify customer pain points, design intelligent automation strategies, and optimize cloud-based workflows has resulted in millions in new sales opportunities and long-term client partnerships. One of my core strengths is collaborative, consultative selling, working alongside enterprise sales teams to deliver insights, predictive analytics, and next-gen communication solutions. I have successfully partnered with leading technology providers, including Cisco, Polycom, RingCentral and Microsoft to implement solutions that enhance business continuity, cybersecurity, and operational resilience. Beyond sales, I am committed to thought leadership and knowledge sharing—mentoring teams, training clients on AI-powered communication tools, and staying ahead of emerging AI trends such as NLP-powered virtual assistants, real-time speech analytics, and automation-driven workforce optimization. Let\'s connect and explore how AI, UCaaS, and cloud innovations can elevate your business to the next level.

Experience

1. Senior Product Pre-sales Engineer, Cx

   NiCE

   Dec 2025 — Present

Education

• Weber State University

  Bachelor's Degree, Psychology, Spanish and Technical Sales

• Arizona State University

  Master of Science - MS, Management Information Systems

• Arizona State University

  Master of Science, Information Systems Management

Skills

• Cisco Call Manager
• Gotomeeting
• Direct Sales
• Salesforce.com
• Sales Enablement
• Saas
• Demand Generation
• Account Management
• Selling
• Software as a Service (Saas)
• Business Development
• Unified Communications
• Sales Process
• Video Conferencing
• Meetingplace
• Solution Selling
• Voice Over Ip (Voip)
• Webex
• Management
• Jabber
• Return on Investment
• Wireless
• Customer Relationship Management (Crm)
• Coaching
• Enterprise Software
• Wireless Technologies
• Sales Management
• Cisco Technologies
• Cisco Telepresence
• Leadership
• Voip
• Channel Partners
• Data Center
• Lync
• Cloud Computing
• Marketing
• Crm
• Collaboration Solutions
• Go-to-Market Strategy
• Strategic Partnerships