Brooks Troxler

About Brooks Troxler

As one of the few Charlotte natives still around, I support Charlotte and surrounding cities. In my business I support personal computer repair as well as full suite of services for small and medium businesses.My background is in information technology. I am a licensed and insured CompTIA A+ certified IT technician. In addition to 13+ years of hands on experience, I have my Bachelors of Information Technology. Over the past decade, I have gained expertise in all Microsoft operating systems and hold several industry recognized certifications, including Apple’s Certified Support Specialist. With that being said, as the owner and operator of Trox Tech, I also pride myself on providing top notch customer service. I want my customers to be 100% satisfied in their experience with Trox Tech. I believe in going above and beyond and providing a solution for my customers the first time around.

Experience

1. Owner

   Trox Tech

   Jun 2010 — Present · charlotte, NC, US

   Trox Tech was founded by Brooks Troxler in June of 2010. It began as a small computer repair business in his garage, and has blossomed into an exciting venture with new customers representing unique challenges every day. We now service hundreds of Business clients in the Charlotte area and beyond, and we’re growing like crazy. We’re so confident in our ability to service customers, we know there’s no tech job we can’t handle.Our business is one hundred percent customer focused. Our job is to pay attention to the most minute of details, looking for issues where most wouldn’t. We understand that ninety percent of what we do is customer education and training. We work on your technology, so your technology works for you.At Trox Tech, we offer monthly service to keep your systems up and running with our customized preventative maintenance services. We take the initiative to keep everything in great shape, so you don’t have to fret about which problem you’ll be dealing with next. And if something does happen, we’ll handle it remotely or come onsite and take care of the problem the same day, a service that’s included in the package. Making I.T. Simple for YouWe offer a complete, reliable solution for your business. Our goal is to keep things running as seamlessly as possible for you all the time, and to be there right away when they don’t.Full remote support for every system in the environmentFull onsite support for every service call as neededEmployee training support for software and hardwareDedicated monthly onsite routine maintenance visits (software updates, training as needed, computer fine-tunes, virus scans, optimization)Software installs as neededDirect line to business owner and manager for support 24/7/365Discounts on sales of refurbished laptops, desktops and other IT supplies, and advice and research on new products as needed

Education

• Central Piedmont Community College

  Associates

Skills

• Management
• Training
• Entrepreneur
• Cold Calling
• Social Networking
• Team Leadership
• Personality Profiling
• Retail
• Team Building
• Customer Retention
• Entrepreneurship
• Operating Systems
• Communications Strategy
• Account Management
• Sales
• Marketing
• Project Management
• Direct Sales
• Customer Service
• Project Planning
• Fast Learner
• Marketing Communications
• Leadership
• Strategic Communications