Brooks James
Simplifying Disposable Supply Chains | One Point of Contact | National + Global Sourcing | $10M+ Contracts | 8,000+ Locations | Driving Post-Sales Excellence & Scalable Growth
- Role
- Amercareroyal - National Account Broker at ACR (AmerCareRoyal)
- Location
- Staunton, VA, US
- LinkedIn followers
- 500 followers
About Brooks James
Strategic National Accounts, Operations leader with 15+ years of experience delivering multimillion-dollar growth while managing complex post-sale operations across grocery, retail, healthcare and other distribution environments. Proven ability to secure $10M+ contracts and execute across locations and 50 distribution centers. Known for resolving customer issues across purchase orders, pricing, freight, invoicing, and supply chain disruptions while driving workflow optimization and operational excellence through cross-functional collaboration. Client Advantages: Single point of contact National + regional sourcing capability Strong fill rates and forecasting support Flexible supply (domestic + global) Proven experience managing large-scale accountsStrengths: Closing New Clients & Expanding Current Clients Revenue Customer Issue Resolution (POs, Pricing, Freight, Invoicing, Rebates) Post-Sale Operations & ExecutionCross-Functional Collaboration (Finance, Sales Ops, Logistics) Contract Negotiation & Revenue Growth ($10M+)Process Improvement & Workflow OptimizationSupply Chain & Distribution OversightData Analysis, Reporting & ForecastingOperational Excellence & Performance Management
Experience
Amercareroyal - National Account Broker
Dec 2022 — Present · US
AmerCareRoyal has evolved into a leader in foodservice essentials and supply chain solutions, offering over products across multiple industries. Our journey is marked by innovation in product design, material development, and a steadfast dedication to operational excellence to ensure optimal customer experiences.• Hand-selected broker to develop non-food service markets, closed new clients to exceed $4 million in revenue in 2023, established further broker relationships, and created market plans. •Key Achievements:o Spearheaded customer issue resolution and relationship management by establishing broker relationships and a distribution network, ensuring high customer satisfaction. o Collaborated with cross-functional teams to define critical markets, develop business plans, and implement process improvements that resulted in exceeding $4 million in revenue in 2023. o Demonstrated analytical and decision-making abilities by creating market plans and identifying opportunities for strategic partnerships
Education
St Margarets School
High School Diploma
1989 — 1992
Mary Baldwin University
Art History , Marketing/Marketing Management, General
1992 — 1998
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