Brooks Arvizu

Senior Customer Service Consultant @Ch Consulting Group

International Falls, MN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2010 — Present

Senior Customer Service Consultant @Ch Consulting Group

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Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

EDUCATION

1999 — 1999

Brigham Young University

Sociology

N/A

Utah Valley University

Sociology

SKILLS

Program ManagementPredictive DialersPublic RelationsSocial Media MarketingMicrosoft ExcelSEOSales ManagementStrategic PlanningSocial MediaMarketing StrategyCall CentersHealthcareBusiness DevelopmentStrategyBusiness Process ImprovementAccount ManagementTrainingCustomer SatisfactionAnalysisMicrosoft Certified ProfessionalBudgetsSemCoachingLeadershipManagementTeam BuildingProcess ImprovementPhotoshopCustomer ServiceQuality AssuranceProject ManagementRecruitingMicrosoft OfficeSalesNegotiationEmail MarketingCustomer Relationship Management (Crm)

ABOUT BROOKS ARVIZU

Experienced builder, fixer and manager of small to enterprise level Customer Experience…

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Brooks Arvizu — Senior Customer Service Consultant at Ch Consulting Group in International Falls, MN, US | Unifers