Brooklynn York
Operations Manager @Hero Practice Services
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WORK HISTORY
Operations Manager @Hero Practice Services
Knowledge of EHR systems to efficiently manage patient appointments while maintaining accurate medical records -Ensuring medical coding accurately reflects the treatment provided to guarantee successful reimbursement from insurance companies -Leveraging Power BI for in-depth analysis of data to track progress towards monthly targets, while managing P&L for different departments to increase profitability for the practice -Conducting thorough onboarding processes and providing regular training programs to ensure employees are equipped with the necessary skills and knowledge, including being in compliance with OSHA standards-Establishing KPIs to evaluate employee progress and identify areas for improvement -Handling payroll for different lines of business to ensure employees are compensated correctly and on time -Creative effective strategies such as outreach events to attract new patients and retain existing patients
EDUCATION
Johnson & Wales University
Master of Business Administration - MBA
Colorado Mesa University
Bachelor of Fine Arts - BFA
ABOUT BROOKLYNN YORK
BrookLynn is a skilled and motivated Operations Manager at Hero Practice Services, a leading provider of pediatric dentistry, vision, and orthodontics. She leverages her knowledge of EHR systems to effectively schedule patients, manage claims, and ensure practice coding aligns with treatment provided. She also utilizes Power BI to hit monthly targets, while managing P&L for three departments to increase profitability of the practice. With a Master of Business Administration degree in Industrial and Organizational Psychology from Johnson & Wales University, BrookLynn has a strong background in talent development and career services. She has experience as a Lead Functional Consultant at Blue Crab Consulting, where she led clients through end-to-end Eightfold implementations, aligning talent acquisition and talent management solutions with business processes. She also has experience as an Employment Specialist at AllHealth Network, where she assisted job seekers struggling with mental illness and addiction by providing resume building, job application, and interview preparation support. BrookLynn is passionate about helping people and organizations achieve their potential and goals.
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