Brooklyn Branch

About Brooklyn Branch

An exceptional employee with professional experience in a variety of dynamic work…

Experience

1. Client Relations Manager

   Natural Curiosities

   Aug 2018 — Present · Los Angeles, CA, US

   Manage all operations regarding incoming orders including submitting purchase orders for production, managing and getting ahead of supply levels with the production team, and organizing shipping logistics.Ensure all operations are carried on in an appropriate, cost-effective way. Present cost feedback to superiors in order to maximize efficiency. Plan and manage meetings with all internal teams to ensure that orders are on time, and to troubleshoot and plan supply logistics.Problem-solve any backorders by researching alternative options for clients, so that all orders remain on time, as well as notifying clients of any potential delays.Maintain direct communications with clients regarding status updates, account management, shipping notifications, and general inquiries. Receive and organize payment from clients to have ready for Accounts Receivables department using the Quickbooks software.Plan and strategize for marketing campaigns to use across all platforms.Strategize and implement paid advertising using Facebook Business Manager and Google Ads.Create and send out marketing emails using Mailchimp software that reflects the common message of the current marketing campaign to target consumers.Plan and curate social media content for Facebook and Instagram resulting in boosting Instagram following from 23k to 33.1k. Organize travel, shipping products, and showroom accommodations for trade shows across the country. Host and care for all incoming guests in each showroom. Review costs and margins with the Creative Director on new products to establish pricing.Facilitate the E-commerce website through the Magento software, including uploading and editing products, creating new web pages, adding and editing slideshows on homepage, managing online accounts, issuing refunds, and categorizing products.Train new employees on the basic softwares used, including Magento, Quickbooks, Facebook Business Manager, and G-suite.