Brooke A. Whicher
Sr Project & Program Manager @NeuraFlash
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WORK HISTORY
Sr Project & Program Manager @NeuraFlash
NeuraFlash, Part of Accenture, is your go-to AI consulting and ISV partner for Salesforce and AWS—here to help you reimagine personalized service and sales experiences at scale. I provide daily support and coordination for my internal project team members (upwards of 25) and the clients project team for our Enterprise level clients. My current program management role includes managing multiple workstreams and releases alongside the clients additional contracted partners to ensure effective, ongoing communication is at the forefront. I have a proven track record of achieving 5/5 CSAT scores and I take much pride in ensuring the highest level of client satisfaction. Responsibilities include daily internal & external scrum calls, creating and maintaining project plans and RAID logs, tracking budget and variances, establishing a mutually agreed upon project governance, recalibrating resourcing, grooming & approving user stories, demo prep & execution, weekly stakeholder check-ins, SteerCo\'s, tracking build work & trends via JIRA, capacity planning, UAT planning, holding internal and external project retrospectives, working alongside change management & ensuring proper velocity is achieved.Projects implementations include: Revenue Cloud, Sales Cloud, Service Cloud, Service Cloud Voice, Experience Cloud, Agentforce, Einstein AI, Field Service, Amazon Connect, Salesforce Messaging for In-App and Web (MIAW), Mulesoft and more.
EDUCATION
North Shore Community College
AMA Certification, Management
Endicott College
Masters, Business Administration
Gordon College
Bachelor of Arts, Communication; Media Studies and Print Communication, Minor in Psychology
SKILLS
ABOUT BROOKE A. WHICHER
Senior Project & Program Manager with a demonstrated history of working in the Salesforce service industries for Enterprise level clients.
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