Brooke Alexander
Account/Client Success Manager at The Boon Group
- Role
- Account Manager at Boon
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Brooke Alexander
Experienced SaaS and business professional with a proven track record of building…
Experience
Account Manager
Jul 2023 — Present · Austin, TX, US
Partnered directly with brokers and clients to ensure compliance and alignment with benefit needs, acting as a strategic advisor across multiple stakeholder levels.Leveraged internal and third-party SaaS platforms to manage and optimize group benefits, ensuring data accuracy, timely reporting, and seamless user experience.Applied innovative, data-informed approaches to cultivate long-term client partnerships, driving engagement, retention, and product adoption.Collaborated with clients to define growth strategies and success metrics, aligning platform capabilities with business objectives to unlock expansion opportunities.Managed escalations with urgency and empathy, resolving technical and service-related issues to maintain client satisfaction and continuity of care.Conducted regular travel to support high-value clients, lead benefit meetings, and deliver white-glove service during critical touchpoints.
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