Brooke K Baier

About Brooke K Baier

I personally believe in the power of a strong hospitality team to improve the lives of…

Experience

1. Voyager - Msb Operations

   Marriott International

   Jun 2023 — Present · Raleigh, NC, US

   SpringHill Suites Raleigh-Durham by Marriott• Assist the General Manager, Assistant General Manager, Operations Manager and Operations Supervisor in day-to-day operations.• Monitor guest feedback from guests, guest satisfaction surveys, GXP and guestVoice.• Review and manage accounting accounts to ensure we are paying our vendors in a timely manner and are contributing to strong vendor relationships.• Review and manage third-parties to ensure we are correctly processing payments and are maintaining strong relationships with our partners.• Review booking statistics daily to ensure we are staffed appropriately and maximizing labor cost efficiency.• Create effective scheduling in order to ensure staffing levels are correct.• Place and take Inventory of U.S. Foods ordering to ensure enough breakfast items are available to guests per business needs.• Monitor inventory levels for all alcohol and market storage, and place orders per PAR levels and business needs.• Upload and review daily and weekly reports to My Digital Office to ensure all critical reports are stored properly for future access and that our hotel is operating correctly.• Cover shifts per hotel needs to ensure operations runs smoothly.

Education

• Riverview High School

  High School Diploma

  2015 — 2019

• High Point University

  Bachelor of Business Administration - BBA, Business Administration and Management; Minor in Marketing

• High Point University

  Bachelor of Arts - BA, Hospitality Administration/Management