Brooke Dickinson
Director of Operational Processes at FirstKey Homes, driving operational excellence
- Role
- Director of Operational Processes at FirstKey Homes
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Brooke Dickinson
Director of Operational Processes with deep experience in operational change management, knowledge base product ownership, and cross-functional execution. Trusted partner to senior leadership for driving process clarity, scaling internal knowledge, and leading cross-functional initiatives that lack a single functional owner. Known for translating complex changes into executable guidance, strengthening go-live readiness, and serving as a reliable source of truth during periods of operational change.
Experience
Director of Operational Processes
May 2023 — Present
In my role at FirstKey Homes, I drive operational excellence by managing strategic changes across Market and Central Processes. Collaborating with key departments, I ensure the successful rollout of crucial updates within our Knowledge Base
Education
Moon Area High School
High School Diploma
2010 — 2014
Hillsborough College
Associate of Arts - AA, Business Administration and Management, General
2015 — 2017
University of South Florida
Bachelor's degree, Marketing
2017 — 2019
Skills
- Customer Service
- Training
- Microsoft Office
- Leadership
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