Brooke Cass

Q2c Senior Business Analyst @Salesforce

Toronto, ON, CA

As the Q2C Senior Business Analyst, I work as the in-between for our end-users and Salesforce engineers to build new features and fix bugs to improve operational flows and data integrity in the system. I directly support our Sales Operations end-users, becoming an expert in their processes and day-to-day functions, to be their representative and ensure their interests and recommendations are taken into consideration for what is being built. I own and manage UAT cycles to ensure new code not only meets business requirements, but also does not cause unintended issues with other processes or teams. Manage monthly UAT, including gathering appropriate testers, creating testing data, raising cases on issues identified, and getting stakeholder sign-off for items to be released into production Foster and develop relationships with stakeholders from across the company, from end-user leadership to engineers, and act as the go-between to ensure communication is accurate and timely for decision makers Build tools using Excel and VBA to quickly analyse and correct data issues when stop-gap solutions are required while engineers work on a more permanent solution Create enablement for end-users on new features or enhancements, to ensure smooth change management and operational functionality

Athabasca University

Bachelor of General Studies, Arts and Science with Great Distinction