Brooke Bridge

About Brooke Bridge

I help organizations improve customer experience and business outcomes through thoughtful, results-driven engagement.My background as a Solution Consultant shaped how I approach every conversation. I focus on understanding challenges, aligning solutions to real business needs and building trust with stakeholders. That experience continues to guide my work today as a Senior Account Executive in Mid-Market Sales at Genesys.I’m most effective when I can bridge the gap between business goals and technology strategy. I value collaboration, clear communication and long-term partnerships that create measurable impact.If you’re exploring ways to improve customer experience or modernize your contact center, I’d welcome the conversation.

Experience

1. Senior Account Executive

   Genesys

   Apr 2026 — Present · Salt Lake County, UT, US

Education

• Salt Lake Community College

  Associate of Science (A.S.), General Studies

  2011 — 2014

Skills

• Contact Center Operations
• Data Analysis
• Program Administration
• Contact Center Consulting
• Software Project Management
• Performance Management
• Crm
• Employee Training
• Contact Center Optimization
• Training
• Technical Solution Design
• Organizational Development
• Software Development Life Cycle (Sdlc)
• Business Process Improvement
• Software as a Service (Saas)
• Project Management
• Program Management
• Software Implementation
• Requirements Analysis
• Customer Relationship Management (Crm)
• Salesforce.com
• Microsoft Excel
• Strategic Planning
• Management
• Team Building
• Account Management
• Change Management
• Business Analysis
• Solutions Design
• Process Improvement
• Microsoft Office
• Solution Architecture
• Business Analytics
• Customer Service
• Enterprise Implementations