Brooke Adcox
Director of Cx Product & Strategy @Love's Travel Stops
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WORK HISTORY
Director of Cx Product & Strategy @Love's Travel Stops
EDUCATION
University of Oklahoma
Journalism, Journalism
SKILLS
ABOUT BROOKE ADCOX
As a Director of Product & Strategy at Love\'s Travel Stops, I lead a 20+ member team that oversees the product strategy and roadmap for CX product lines, including the Love\'s Connect Mobile App, Voice of Customer (VOC) Programs, Salesforce Service Cloud, and Salesforce Sales Cloud. I have more more than 18 years of experience in product management, user experience, and digital strategy.My core competencies include team leadership and mentorship, cross-functional collaboration, agile methodologies, data analysis, and product design. I am passionate about driving innovation and customer success, and I collaborate with engineering, marketing, and operations teams to ensure successful product launches and ongoing product improvements. I also contribute to Oklahoma Today as a freelance writer, where I showcase my creative direction and editorial skills.
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