Brooke Westerlund

About Brooke Westerlund

Operations leader with 10+ years of experience scaling people-centered programs across global teams. I operate at the intersection of human expertise and emerging technology, leading complex operations and integrating AI to improve quality, efficiency, and user experience.Passionate about developing talent, building smart systems, and shaping the future of tech-enabled work.

Experience

1. Senior Operations Manager

   Duolingo

   Sep 2024 — Present · Pittsburgh, PA, US

   Lead global operations for a mission-critical, high-scale assessment platform, overseeing a large distributed contractor workforce and full-time team to ensure reliable 24/7 delivery across time zones- Own the operational strategy for scaling human-in-the-loop systems, driving the transition toward higher quality, resilient, and efficient proctoring models as test volume grows- Partner closely with Engineering and Product teams to design and operationalize tech-enabled systems, fraud detection, and identity verification systems that improve test integrity and candidate experience- Translate complex operational and security challenges into clear system requirements, workflows, and decision frameworks that enable durable, repeatable execution- Lead cross-functional initiatives to simplify organizational structures, escalation paths, and quality systems, improving clarity, accountability, and execution velocity.

Education

• Penn State University

  Minor, Psychology

  2013 — 2017

• Penn State University

  Bachelor’s Degree, Human Development and Family Studies, General

  2013 — 2017

Skills

• Time Management
• Public Speaking
• Teamwork
• Event Planning
• Microsoft Word
• Team Leadership
• Writing
• Social Media
• Microsoft Office
• Training
• Program Management
• Customer Service
• Facebook
• Communication
• Leadership
• Microsoft Excel
• Team Building
• Public Relations