Brooke Wade
Customer Success Manager @Cyberwell
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WORK HISTORY
Customer Success Manager @Cyberwell
Calgary, AB, CA
Executive account lead for Fortune 500 healthcare enterprise and subsidiaries, responsible for driving enterprise-wide outcomes across multiple lines of business. I operate as a business unit partner, aligning client strategic objectives with cybersecurity solutions to deliver measurable growth, efficiency, and customer impact.Strategic Leadership- Serve as the primary executive liaison for Fortune 500 healthcare organizations, influencing C-suite strategy and digital transformation initiatives- Oversee portfolio-level customer success and operational excellence, managing subsidiary ecosystems as integrated business units- Shape strategic roadmaps that support expansion, innovation, and competitive positioning in digital health technology.Business & Operational Impact- Translate customer outcomes into P&L-level value creation, driving retention, revenue expansion, and efficiency gains across multi-entity organizations- Partner cross-functionally with product, operations, and leadership teams to optimize service delivery and scalability for complex healthcare environments- Provide executive-level reporting, insights, and governance to ensure alignment with enterprise growth priorities and regulatory compliance.Value Creation:Positioned as a trusted advisor and strategic operator, I bridge customer success with enterprise operations. Building the foundation for sustainable growth and preparing for expanded leadership scope in business unit management.Key Differentiators- Enterprise Scale: Managing Fortune 500 parent companies with multiple subsidiary relationships- Healthcare Expertise: Deep understanding of digital health transformation and regulatory environments- Strategic Partnership: Operating as business unit partner rather than traditional vendor relationship- Executive Access: Direct influence on C-suite strategy and organizational transformation- Operational Excellence: Translating customer success into measurable P&L impact
EDUCATION
ESSCA
Summer Intensive, European Business Management
Centre for Cultural Diplomacy Studies
International Relations and Cultural Diplomacy for Diplomats
Deakin University
Bachelor of International Studies / Bachelor of Commerce, International Relations/Human Resource Management
CAVILAM Vichy
Intensive French program, French
Maastricht University
International Relations and Politics in the EU: Peace, Conflict and Human Rights
SKILLS
ABOUT BROOKE WADE
Strategic operations executive with 10+ years scaling healthcare technology and SaaS organizations from startups to Fortune 500 enterprises. Proven expertise in P&L leadership, revenue systems, and cross-functional operations that drive measurable growth, retention, and efficiency. Aussie living abroad 🦘. Impact - Portfolio Leadership: Executive liaison for a Fortune 500 healthcare group and subsidiaries, supporting operational excellence across 50+ business units- Enterprise Transformation: Directed cross-functional ops for a healthcare subsidiary, reducing AR aging by 25% while scaling revenue infrastructure- Operational Innovation: Deployed AI-enabled systems that cut frontline demand by 85% while improving customer satisfaction. Vision I thrive where strategy meets execution. Improving clunky operations into scalable, high-performing systems. My career trajectory targets future COO/BU Lead roles.
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