Brooke Linn

About Brooke Linn

Accomplished Lead with a strong track record of managing and inspiring high-performing teams.Demonstrated expertise in delivering outstanding customer service while driving sales and revenue growth in fast-paced retail environments. Skilled at fostering a positive store atmosphere, exceeding performance targets, and implementing innovative strategies to enhance operational success. Passionate about contributing to Apple’s mission to enrich lives through technology, while cultivating an inclusive and forward-thinking team culture.

Experience

1. Lead

   Apple

   Jul 2021 — Present · Estero, FL, US

   Results-driven leader with a proven ability to manage, empower, and inspire diverse, high-performing teams.• Implemented a collaborative Pro and Expert strategy to increase overall Connect & PersonalizeUtilization. Collaborated with Leads at Apple Antara (Mexico) to bring strategy globally and increase their store’s utilization.• Created and led an Apple Vision Pro strategy to increase demo delivery rates- Enhanced store performance by mentoring team members, innovating customer engagement strategies, and fostering accountability across all levels of leadership.• Organized a store-wide customer journey strategy, with a focus on engaging with multiple customers- Provides real-time feedback to support skill development, career growth, and alignment with company-wide objectives, such as providing immediate help, engaging with multiple customers, and creating personalized strong recommendations.• Developed and launched a Product Zone Support strategy for Pros, Experts, and Creatives.Strategy led to increased KPIs (increased Connected & AppleCare+ attach rates), an enhancedcustomer experience, team empowerment, and stronger leadership collaboration. Genius Barteam members created owners and skills to increase Genius Bar Conversion. Pros, Experts, andCreatives gained leadership attributes, such as communicating effectively, directing work, decisionquality, and instilling trust- Collaborates with leadership to address employee performance, resolve conflicts, and drive performance coaching and employee engagement initiatives.• Held Leads accountable to deliver timely feedback and recognition to team members multiple times weekly. Conversations have led to higher effective communication, more productive Coach Conversations, and accountability for behavior and performance management for team members.

Education

• Universidad de Salamanca

  Spanish Language and Literature

  2014 — 2014

• Northern Michigan University

  Bachelor of Arts (BA)

  2010 — 2015

• Maple Grove Senior High

  High School Diploma

  2007 — 2010

Skills

• Customer Service
• Zoology
• Spanish
• Youth Mentoring
• Social Media
• Leadership
• Social Networking
• Peer Mentoring
• Teamwork
• Customer Satisfaction
• Customer Engagement
• Open Water Diver
• Padi Advanced Open Water Diver
• Rescue Diver
• Lifeguard/ Cpr/ Aed/ First Aid Certified
• Portrait Photography
• Organizational Leadership
• Marine Biology
• Marine Conservation
• Mountain Biking
• Rock Climbing
• Microsoft Word
• Powerpoint
• Scuba Diving
• Time Management
• Communication
• Public Speaking
• Microsoft Office
• Microsoft Excel
• Event Planning
• Research
• Management