Brooke K.

Mid Market Customer Success Manager @G2

Chicago, IL, US

Serve as the trusted strategic partner for mid-market clients, many of whom are rapidly expanding into upmarket segments, ensuring seamless onboarding, adoption, and success across G2 solutions.•Cultivate and maintain strong, long-term relationships, focused on driving measurable outcomes, retention, and account growth as clients scale.•Lead regular check-ins and executive business reviews, delivering actionable insights that align with evolving client goals and maximize platform value.•Collaborate cross-functionally to advocate for client needs, ensuring an exceptional customer experience that supports their growth trajectory and fosters loyalty and expansion opportunities.

Saint Xavier University

Bachelor of Science - BS