Brooke Kallimanis

Onboarding Specialist @MBO Partners

As an MBO Client Services Onboarding Specialist, I am responsible for efficiently executing a comprehensive onboarding process and ensuring a seamless experience for Talent engaged by our Enterprise Clients. This role requires daily consultative support to independent contractors and their client representatives throughout the onboarding life cycle, including proactively managing expectations, communicating status and/or challenges related to enrollment progress, and ensuring alignment across MBO\'s Client sponsors, stakeholders, and hiring managers- Conduct personalized advisory onboarding calls with independent contractors and assist with “Best Fit” program determination relative to specific enterprise program and MBO operational requirements to ensure efficient and timely completion of all onboarding processes- Serve as the liaison between the Talent, MBO Program Specialists, and Account Management to create and sustain a differentiated client experience through operational excellence- Navigate the complex enrollment and compliance requirements associated with engagement of a contingent workforce for our large enterprise client programs- Lead Talent interactions related to onboarding processes on a regular basis (phone calls, video conferences)- Guide client hiring managers on MBO’s onboarding processes, time and expense capture systems and best practices- Collaborate with Client Services Leadership and Account Management to support strategic initiatives to drive value for the Talent and Clients including problem solving for long term impact and process redesign- Facilitate MBO program requirement changes and assist with escalations to continually improve efficiencies and client satisfaction- Participate in the full life cycle of the MBO Client Services including both the Onboarding Specialist and Program Specialist roles