Brooke Hendricks

About Brooke Hendricks

ServiceNow| One of the fastest-growing cloud companies where employees are empowered to solve real problemsServiceNow is the Enterprise Cloud Company. We focus on transforming the delivery & management of services to help the modern enterprise operate faster and be more scalable than ever before. More than 25% of the world’s largest companies rely on us every day.We are aggressively hiring in all areas of the business in nearly every state, province and country around the globe. The opportunity is NOW. Connect with me to learn more or check out

Experience

1. Sr Director, Impact Engineering Portfolio Managment

   ServiceNow

   Mar 2025 — Present · Seattle, WA, US

   Oversee the entire Impact Engineering Portfolio of workImpact is a 1.1B business within ServiceNow, providing tools for Customer Success teams and customers to see product Value, Adoption, Health, AI, and elevated Support offerings.

Education

• University of Washington

  B.A, Drama

  1999 — 2002

Skills

• 3pl
• Project Planning
• Strategic Planning
• Quickbooks
• E-Learning
• Oral Communications
• Project Management
• Customer Service
• Ms Project
• Quick Thinking
• Scrum
• Leadership
• Social Media
• Training
• Staff Management
• Team Collaboration
• Recruiting
• Staff Development
• Content Management
• Excel
• Team Leadership
• Vendor Management
• Program Management
• Critical Thinking
• Process Improvement
• Certified Scrum Master
• Photoshop
• Public Relations
• SEO Copywriting
• International Project Management
• Onboarding
• Microsoft Excel
• Creative Problem Solving
• Cloud Computing
• Itil
• Conflict Tolerance
• Enterprise Software
• Microsoft Office
• Certified Scrum Product Owner
• Oracle Applications