Brooke Peterson

Renewal Specialist Manager @Airship

Portland, OR, US

Airship helps brands master mobile-first customer experiences to build lasting relationships and accelerate business growth. Since 2009, Airship has enabled thousands of the world’s leading brands to be at the forefront of the customer experience revolution with industry-first support for push notifications, in-app messages and mobile wallet boarding passes — all now the norm in elevating experiences everywhere. Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle. It starts with Airship’s market-leading app store optimization (ASO) solutions that promote app discovery and downloads. Then our AI-powered journey orchestration, content creation and experimentation solutions kick in — all no-code and highly flexible. Customer-facing teams can quickly design, deploy and iterate cohesive in-session experiences on the web and in the app. The result? Deeper customer engagement, better conversion.In my role, I support the Revenue Team in driving a high volume portfolio of customer renewals proactively and at scale- Collaborate with Sales and Customer Success Managers on renewals strategy andplans, leveraging customer analytics and metrics- Work directly with customers to negotiate the renewal, including pricing and service termdiscussions-Understand and align customer’s business needs and goals to generate renewal quotes