Brooke Drynan

About Brooke Drynan

I help founder‑led companies restore structure when growth creates chaos.When a business scales faster than its systems, teams start relying on heroics, margins wobble, and execution becomes unpredictable. That’s where I come in.I’m an operations executive who builds scalable, accountable operating models for high‑growth companies—especially those with 75–250 employees, high‑volume workflows, and mounting operational strain. I specialize in transforming tribal‑knowledge environments into disciplined, data‑driven systems that unlock clarity, speed, and sustainable scale.What this looks like in practice:• Reduced cycle times 50–65% across core workflows• Doubled transaction volume with flat headcount• Stabilized margins in high‑variability environments• Built operating models for high-volume transactions• Replaced heroics with repeatable, accountable systemsFounders bring me in when:• Execution slows down as the company grows• Teams are overwhelmed and firefighting• Margins are inconsistent or unpredictable• Decision rights are unclear• The business is scaling, but the operating model isn’tI partner directly with CEOs to define operating mandates, redesign org structures, install KPI architecture, and build the systems that turn chaos into clarity. My approach is calm, structured, and grounded in real operational experience across high‑volume service and transactional environments.If your company is hitting the point where growth is creating friction, I’m always open to a conversation.

Experience

1. Vice President of Claims and Operations

   Chubb

   Jun 2024 — Present

   Responsible for operational strategy, continuous learning and development, knowledge management, claim processing, customer service, and vendor performance of more than 300 people processing over 120k claims monthly and servicing over a half a million policy holders.

Education

• Portland State University

  Bachelor of Science, Political Science with English minor

Skills

• Visio
• Requirements Analysis
• Cloud Computing
• Enterprise Software
• Program Management
• Business Intelligence
• Software Project Management
• Process Engineering
• Vendor Management
• Cross-Functional Team Leadership
• Process Improvement
• Business Process Improvement
• Team Leadership
• Business Process
• Operational Excellence
• Pmp
• Leadership
• Management
• Agile Project Management
• Product Management
• Project Management
• Project Portfolio Management
• Change Management
• Six Sigma
• Partner Management