Brooke Demaio

Customer Support Representative @Optimas Solutions

Highly-motivated, driven Customer Support Representative, acting as a customer advocate within Optimas for a pool of Customer accounts. Main Responsibilities:*Providing communication between customers and all other Optimas Departments and personnel as necessary.*Entering orders, monitoring order status, and expediting parts for customers *Working with Materials and Production Control, Plan & Schedule assigned account orders *Managing and coordinating RFQ’s or identifying proper group to which to transfer *Providing and documenting Feedback on Optimas relationship.*Providing regular materials status reports to customer and ensuring customer inventory liabilities appropriately *Identifying new opportunities and using these to increasing sales with assigned accounts or move them to other teams to develop *Taking appropriate actions to resolve quality issues related to service and product.*Reporting to senior management account status as required *Proactively interact with customers on a regular and ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Optimas.*Review how Optimas can add value and help with each account’s purchasing needs.*Coordinate and lead activities and communication between each account and Optimas business departments to achieve appropriate business solutions, respond to customers’ purchasing needs and coordinate sales.