Brooke Bowles
Office of Patient Experience | Dual MHS/DHS Candidate (Clinical Research Administration) | Advancing patient-centered care & healthcare leadership | Carilion Clinic
- Role
- Patient Experience Advisor at Carilion Clinic
- Location
- Roanoke, VA, US
- LinkedIn followers
- 500 followers
About Brooke Bowles
Healthcare is at its best when patients feel heard, supported, and cared for. In my role…
Experience
Patient Experience Advisor
Jul 2025 — Present
Partnering with patients, families, and clinical teams to strengthen communication, resolve concerns, and enhance the overall care journey.This role includes facilitating service recovery, analyzing patient feedback (HCAHPS, Press Ganey, PFAC input), and collaborating with leaders to implement data-driven improvements that reflect Carilion’s standards for compassion, respect, and excellence.
Education
Jefferson College of Health Sciences
Bachelor of Science - BS, Healthcare Management
2015 — 2019
Radford University
Master's degree, Health Services/Allied Health/Health Sciences, General
2025 — 2026
Radford University
Doctorate, Health Services/Allied Health/Health Sciences, General
2025 — 2028
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