Brooke Burton

About Brooke Burton

An educated, results-driven Business Coach with significant experience in Retail Operations, Retail P/L Management, Customer Service, Marketing and Problem Analysis/ Solution. Coaching, consulting and training best practices to retailers, managers and associates to: increase revenue in challenging, competitive and rapidly evolving markets. Combine excellent leadership and communications skills with cross-functional expertise in: Specialties: Problem Analysis / Solution, Strong Communications, P/L Experience, Team Coaching/Training, Relationship Management, Operations Oriented, Financial Analysis, Process Improvement, Revenue Growth, Strategic Thinking/Planning and Creating Loyal Teams.

Experience

1. Business Coach and Professional Retail Consultant at Ace Hardware

   Ace Hardware

   Aug 2012 — Present · Denver, CO, US

   Coach New Ace Store Owners how to make the right decisions at the right time to drive improved performance and minimize costly mistakes. Additionally, instruct owners how to gather, interpret and react to key business indicators. Some of these indicators include: gross margin, payroll, inventory levels, sales volume, customer count, advertising percentage, occupancy costs. Coach them on how to make adjustments to improve the financial health of their business. Develop the owner into an effective leader, by assisting the owner in understanding the dynamics of operating an Ace store including setting a store culture, understanding roles and responsibilities, and store operational processes. Conduct instructor led training classes; topics include Certified Ace Management Program, Ace key business drivers, Ace priority initiatives and customer service program.

Education

• University of the Pacific - Eberhardt School of Business

  BS

Skills

• Strategic Planning
• Planning
• Business Planning
• P&L Management
• Customer Focus
• Strategy
• Budgets
• Business Strategy
• Merchandising
• Training
• Advertising
• Customer Oriented
• Purchasing
• Marketing
• Forecasting
• Operations Management
• Microsoft Office
• Cross-Functional Team Leadership
• Direct Sales
• Business Development
• Pricing
• Project Planning
• Marketing Strategy
• Problem Analysis
• Negotiation
• Inventory Control
• Store Management
• Sales Management
• Hiring
• Team Building
• Customer Service
• Sales Process
• Coaching
• Visual Merchandising
• Process Improvement
• P&L
• Retail
• Leadership
• Analysis
• Profit