Brooke Baldassare
Manager of Surf Operations @World Surf League
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WORK HISTORY
Manager of Surf Operations @World Surf League
Oversee and manage 2 Supervisors, 2 Leads, and ~24 Surf Guides daily-Collaborate with 7 departments, ensuring guest experience from the sale of a program to its completion-Build relationships and curate partnerships with 14 vendors, including Firewire, Outerknown, Stormblade etc…-Develop department specific SOPs and curate in-service/monthly/yearly training programs-Promote a culture of hard-work, collaboration, individual/team growth, and transparent communication lines.
EDUCATION
University of San Diego
Bachelor of Arts - BA, Communication and Media Studies, Environmental Studies and Policy
Auckland University of Technology
Study Abroad Program, Chemistry
Sea Education Association
Study Abroad Program, Environmental Science
ABOUT BROOKE BALDASSARE
A University of San Diego graduate with a Bachelor of Arts in Communication and Media Studies, complemented by Environmental Studies and Policy. Currently serving as Manager of Surf Operations at World Surf League, overseeing a dynamic team and collaborating across multiple departments to elevate guest experiences. Core competencies include customer service, SOP development, and creating tailored training programs to drive team growth and operational efficiency. At Surf Ranch, partnered with diverse vendors and curated impactful partnerships while fostering a culture of collaboration and transparent communication. Dedicated to promoting team development and excellence, aligning organizational goals with a commitment to sustainability and innovation. Thrives in environments that value teamwork, adaptability, and fostering meaningful connections.
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