Brooke Baddour

About Brooke Baddour

Business professional with over 20 years of providing exceptional customer satisfaction, senior sales management, executive leadership and relationship management experience strongly focused on customer retention and loyalty. Extensive experience in both retail and direct sales succeeding in customer retention, relationship building, account management, pipeline management utilizing CRM’s to provide accurate and detailed customer interactions to gain insight on areas of improvement and recognizing cross sell opportunities and establishing client trust to continuously enhance and improve the overall customer experience. Skilled in providing tailored based solutions for clients by actively listening to their concerns and understanding their overall goals. Proven track record of consistently meeting and exceeding expectations and goals through cold calling and providing timely follow up communication to ensure continued customer loyalty and overall satisfaction. Engaging and working closely with other departments to improve and enhance the overall customer experience. Establishing a long term business relationship with each and every client based on trust, loyalty and provide the highest quality customer service to not only retain my existing clients, but welcome the referrals that these clients provide to develop new business relationships.

Experience

1. Business Development Specialist

   Celero Commerce

   Apr 2025 — Present · Brentwood, TN, US

Education

• University of Memphis

  Bachelor of Business Administration - BBA, Business Administration, Management and Operations

  1997 — 2001