Brooke Andrews

Patient Services Specialist @Ipro

First level advocate for all dialysis patients Responsible for evaluating and resolving patient grievances and providing conflict managementtechniques to dialysis providers in order to avert involuntary discharges and access to care issues Resource for all outpatient dialysis providers on any ESRD patient questions or concerns Provides advice, technical assistance, and guidance such as conflict resolution, mental health, andsocio-economic services and resources. Fostered a close relationship with the local State Departments of Health to decrease access to care cases across NC, SC, and GA Co-developed \"The Kidney Cast\" podcast Assisted with resource development for the community and patients across the network program.