Brook Cannady
Leads a group of high performing, Enterprise Business Process Consultants, focused on process re-engineering, data-driven problem solving, and value stream management.
- Role
- Director of Customer Experience at Blue Cross NC
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Brook Cannady
Experienced transformation consultant and leader who leads change and navigates at the…
Experience
Director of Customer Experience
Aug 2024 — Present
Skills
- Business Process Improvement
- Healthcare Industry
- Management
- Team Building
- Customer Experience
- Analytical Skills
- Business Process
- Program Management
- Call Centers
- Healthcare
- Insurance
- Consulting
- Team Leadership
- Call Center
- Cross-Functional Team Leadership
- Team Management
- Marketing
- Health Insurance
- Process Improvement
- Project Management
- Lean Six Sigma
- Coaching
- Performance Management
- Change Management
- Customer Service
- Business Analysis
- Customer Satisfaction
- Training
- Leadership
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