Bronagh McCormack Ronaghan
Business Operations Manager - Cx @Taptap Send
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WORK HISTORY
Business Operations Manager - Cx @Taptap Send
GB
Working at the intersection of customer operations, compliance, and product to build systems that actually scale.Compliance: Designed and rolled out a new CS compliance framework, reducing our operational error rate by 4× and strengthening controls across markets.Channel strategy: Led the launch of in-app chat, cutting live support costs in half while doubling retention within key journeys.Process & tooling: Partnered closely with Product and Engineering to build workflows, automation, and internal tooling that reduce manual effort and improve quality.Data-led execution: Use SQL and operational studies to identify cost drivers and churn levers, turning insights into practical, systematically driven, measurable improvements.
EDUCATION
St Michaels Catholic Grammar School
GCSE’s
St Michaels Catholic Grammar School
A Levels, Physics, Mathematics and Further Mathematics
St Michaels Catholic Grammar School
FSMQ, Further Additional Mathematics (Higher)
University of Birmingham
Bachelor of Engineering - BE, Mechanical Engineering
ABOUT BRONAGH MCCORMACK RONAGHAN
If the change doesn’t stick, it doesn’t count…I’ve led initiatives that halved live support costs and doubled customer retention — by redesigning systems, not just processes.Across financial services, retail, manufacturing, logistics, and local government, my focus has been the same: understand how things really run, remove friction, and embed change that lasts.Most operational problems aren’t just process gaps — they’re clarity and alignment gaps. I step back, see the system end-to-end, and work across functions to fix root causes.I’m guided by three principles:• Put people at the centre• Work across boundaries• Own the outcome
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