Brodrick Mixon
Senior Servicenow Administrator @BCMC
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WORK HISTORY
Senior Servicenow Administrator @BCMC
US
Administer and support ServiceNow ITSM modules across multiple environments including PROD, TEST, and Sandbox in a government-regulated environment.Troubleshoot complex platform issues involving ACLs, business rules, flows, integrations, and role-based access conflicts.Lead investigation and resolution of CMDB and Discovery issues including duplicate CIs, reconciliation rule conflicts, and data source mismatches.Support Service Operations Workspace and custom dashboards, reports, and performance analytics used by stakeholders and leadership.Analyze defects and enhancement requests to determine whether observed behavior is out-of-the-box or requires story creation and development effort.Collaborate with product owners, developers, and Tier 3 teams to validate platform behavior using documentation and controlled testing.Support integrations and inbound email actions, validating roles, permissions, and payload behavior.Provide production support, root cause analysis, and technical documentation for recurring platform issues.Partner with stakeholders to translate operational issues into actionable stories and platform improvements aligned with ServiceNow best practices.
EDUCATION
Alabama A&M University
MBA, Masters, Business Administration
Alabama A&M University
B.S, Management Information Systems
SKILLS
ABOUT BRODRICK MIXON
I am a ServiceNow Administrator and Developer with hands-on experience across ITSM, CMDB, Flow Designer, ATF, Performance Analytics, and system integrations within secure and FedRAMP environments. I specialize in creating scalable workflows, improving platform performance, and developing custom solutions that align with organizational goals. My work includes developing and maintaining catalog items, building automation using JavaScript and APIs, configuring discovery sources and reconciliation rules, managing scoped applications, and supporting platform governance and enhancement efforts.I have supported end to end quality assurance by creating and executing automated tests in ATF, setting up schedules to run test suites across lower environments, and validating successful upgrade paths. I have also performed manual production upgrades to ensure system stability and functionality after major releases. In addition, I regularly train users and leadership on reports, dashboards, and Performance Analytics, helping teams understand their data and make informed decisions. I enjoy collaborating with cross functional partners to solve complex problems, enhance user experience, and deliver measurable improvements across the ServiceNow platform.If you have any questions please inbox me.
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