Brock Sarnstrom
SR IT Design Analyst - (RPA) Automation at Harley-Davidson Motor Company
- Role
- IT Design Analyst Sr - (Rpa) Automation at Harley-Davidson Motor Company
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
Experience
IT Design Analyst Sr - (Rpa) Automation
Nov 2019 — Present · Milwaukee, WI, US
Primary Role: Design, develop, and support business process automatons. Details: Responsible for the architecture, design and delivery of technology solutions within multiple technical disciplines using RPA (Robotic Process Automation). Provide effective solution designs to meet system strategies, capabilities, and technologies to respond to current and future business requirements. Ensure that solutions are integrated end-to-end and that the necessary integration testing occurs to validate a solution and its touch points to ensure technology meets stated Service Level Agreements and Key Performance Indicators.Secondary Roles: Program manager for various projects to enhance web portal for internal and external customers. Web portal technical designer, developer, and support. Assisted with designing new Microsoft Co-pilot chatbot. Will design, develop, support Co-pilot chatbot going forward. Additionally responsible for web portal Entra SSO. Other Roles: Currently designing, developing, and supporting Cognigy helpdesk chatbot for 5,500 internal customers.
Education
VMWare
VCP, VMWare Certified Professional
2009 — 2009
Microsoft
MCITP, Microsoft Certified IT Professional - Server 2008
2008 — 2008
University of Wisconsin-Whitewater
Bachelor of Business Administration (B.B.A.), Computer End-User Technologies
1997 — 2001
Microsoft
Microsoft Certified Systems Engineer - Windows 2000
2001 — 2002
Cisco
Cisco Certified Network Administrator
2005 — 2005
Microsoft
Microsoft Certified Systems Engineer - Windows 2003
2005 — 2005
University of Wisconsin-Milwaukee
MBA, Business
2004 — 2006
Skills
- Tiling
- Leadership
- Servers
- Citrix
- Mac
- Microsoft Cluster
- Network Engineering
- Smartthings
- Ibm Server Hardware
- Software Documentation
- Disaster Recovery
- Stringify
- Hardscape
- Hp Server Hardware
- Security
- Enterprise Architecture
- Troubleshooting
- Home Automation
- Nest
- Project Management
- Network Administration
- Skid Steer
- Management
- Iphone
- Home Remodeling
- Windows
- Wireless Networking
- Continuous Improvement
- Vmware
- Storage Management
- Active Directory
- Windows Server
- Visio
- System Monitoring
- Process Improvement
- Successfactors
- Help Desk Support
- Datacenter Virtualization
- Training
- Integration
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