Brock Omohundro
Human Resources Shared Services Manager @CVS Health
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WORK HISTORY
Human Resources Shared Services Manager @CVS Health
Woonsocket, RI, US
Relationship Manager for the business designated HR Business Partners and Field Management leaders ensuring HR Service Delivery quality and efficiency. Responsibile for HR business analysis, trend review and reporting, and developing stratgeies to optimize the Human Resources colleague experience. Leader of complex projects, facilitor of continuous process improvement activities and HR policy application and governance. I support the overall management of CVS Health’s outsourcing relationships with a focus on Service Delivery excellence.Responsibilities & Duties-Represent HR Shared Services through professional service delivery consultation and communications practices. Work across the HR functions, and accountable to deliver to multiple levels of leadership-Partner with CVS Health’s HR outsource service providers to ensure timely and quality completion of service escalations and inquiries. Hold provider accountable to service level agreements and deliver feedback for missed deliverables and deadlines-Collaborate with CVS Health COE functions to ensure that strategy, policy and process implementation are aligned-Primary point of contact for HR Business Partner escalations including areas of Health and Financial Benefits, Payroll, Compensation and Timekeeping and Attendance-Lead cross functional project teams to support implementation of HR programs, technology with aligned business partner groups-Deliver training presentations and communications to HR Stakeholders to support ongoing program rollout and continuous improvements.
EDUCATION
California State University, Fullerton
Bachelor of Arts (B.A.), Mass Communication/Media Studies
ABOUT BROCK OMOHUNDRO
Global Learning & Development expert with 15 years of talent strategy experience. Highly skilled at curriculum and leadership program design focusing on organizational effectiveness, competency and performance coaching, career development, and technical skills training. Solution oriented strategist with a focus on long term goal execution and cross functional collaboration through strategies focused on achieving business goals. Ability to manage, develop, and sustain multiple learning and onboarding programs while maintaining organizational and business alignment. Adept at knowledge management and transfer strategies to drive employee performance and engagement in support of strategic plans including major organizational change initiatives, process enhancements, organizational assessments and design, and culture transformation.
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