Brock Azure

About Brock Azure

Experienced Customer Success Manager with a demonstrated history of working in the MarTech industry. Strong support professional with a Bachelor of Science (BS) Major in English focused in Technical Writing from North Dakota State University.

Experience

1. Senior Customer Success Manager

   Coschedule

   Mar 2020 — Present · Fargo, ND, US

   As a Senior Customer Success Manager, my primary focus is on driving customer retention and expansion to ensure long-term satisfaction and growth. With over a decade of experience in the technology industry, I am dedicated to building strong, lasting relationships with our customers and helping them achieve their business goals. Here’s a closer look at what I do:Customer Retention: I develop and implement strategies to maximize customer retention, ensuring that our clients continue to derive value from our products and services. By proactively addressing issues and providing exceptional support, I help maintain high levels of customer satisfaction.Expansion Opportunities: I identify and capitalize on opportunities for expansion within our customer base. Through strategic conversations and a deep understanding of customer needs, I drive upsell and cross-sell initiatives that contribute to the overall growth of our business.Relationship Building: I foster strong relationships with key stakeholders, acting as a trusted advisor and advocate for our customers. By understanding their unique challenges and goals, I provide tailored solutions that align with their business objectives.Data-Driven Insights: I leverage customer health analytics and feedback to inform our customer success strategies. This data-driven approach enables me to proactively address potential issues and continuously improve the customer experience.Customer Education: I lead the development and delivery of comprehensive training programs and resources to ensure customers are well-equipped to utilize our products effectively. By empowering users with knowledge, I help them achieve greater success and satisfaction.Cross-Functional Collaboration: I work closely with sales, product development, and support teams to ensure a seamless and cohesive customer journey. This collaborative approach helps us deliver consistent and exceptional service across all touchpoints.

Education

• Konkuk University

  Study Abroad, International Relations and Affairs

  2012 — 2012

• North Dakota State University

  Bachelor's degree, English - Professional Writing and Communications

Skills

• Fiction Writing
• Strategic Communications
• Copywriting
• Journalism
• News Writing
• Photoshop
• Content Strategy
• Poetry
• Copy Editing
• Books
• Freelance Writing
• Marketing Communications
• Facebook
• Public Speaking
• Creative Writing
• Storytelling
• SEO
• Feature Articles
• Wordpress
• Ap Style
• Social Networking
• Proofreading
• Media Relations
• Blogging
• Press Releases
• Digital Media
• New Media
• Content Development
• Research
• Editing
• Critical Thinking
• Proposal Writing
• Social Media
• Youtube
• Literature
• Web Content
• Technical Writing
• Report Writing
• Content Management
• Social Media Marketing