Brock Carrier
Director of Product Solutions @Casepoint
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WORK HISTORY
Director of Product Solutions @Casepoint
Vancouver, WA, US
EDUCATION
Washington State University
B.A. Business Administration, Management Information Systems
ABOUT BROCK CARRIER
I am a Customer Experience leader with a proven track record of building and scaling cross-functional teams that meet the evolving needs of high growth B2B software companies. My approach is centered on a culture of caring, where empathy and creative problem solving drive the best possible outcomes for the customer.Throughout my career, I have successfully:Scaled Operations: Grown support and services teams from 2 to 12+ members and led cross-functional organizations of over 20 professionals.Driven Revenue: Delivered product roadmaps that resulted in $1M in new business ARR and increased annual onboarding service value from $20k to $600k+.Delivered Excellence: Maintained a 99%+ CSAT and 91% customer retention rate while managing relationships for Fortune 100 companies.Led Through Change: Navigated post acquisition mergers of professional services teams while maintaining high morale and keeping implementations on schedule.I am passionate about building credibility with customers by deeply understanding what success means to them and creating scalable, human-touched journeys
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