Brochel Douglas
- Role
- Client Services Manager Ii at TIAA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Brochel Douglas
Highly motivated, dynamic, and results-driven Professional offering 10+years of…
Experience
Client Services Manager Ii
Apr 2021 — Present
Work with business partners on the implementation of business plans and strategy and is responsible for structuring interaction, communication. Responsibilities include ensuring overall client satisfaction by managing day-to-day client facing administrative and all plan operational needs and requirements of the Institutional client relationship. Provide critical support toward the efforts to increase plan efficiencies, growth in premium and transfers-in, new account acquisition to TIAA, and increasing asset retention. Primarily responsible for increasing the consistency and quality of brand delivery as it relates to administrative efficiency, and the support for operational transactions, especially to those client administrators with daily responsibility for the retirement benefits program.
Skills
- Customer Satisfaction
- Networking
- Time Management
- Telecommunications
- Performance Management
- Auditing
- Vendor Management
- Management
- Coaching
- Software Documentation
- Employee Benefits
- Banking
- Proprietary Customer Support Software
- Peoplesoft
- Employee Relations
- Recruiting
- Call Centers
- Process Improvement
- Customer Service
- Avaya
- Oracle Case Management
- Human Resources
- Operations Management
- Microsoft Office Suite
- Leadership
- Project Management
- Avaya Cms
- Iex Totalview
- Training
- Microsoft Office
- Negotiation
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