Broc Passmore
Global Strategy and Operations including internal and global business partners, process solutions management and execution delivery through AI Digital Transformation.
- Role
- Executive Director - Specialty Strategy and Operations at Comcast
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Broc Passmore
Dynamic Global Strategy and Operations Executive with 25+ years of transforming customer experience across Fortune 30 companies in Automotive, Banking, and Telecom industries. Proven record in scaling operations, driving financial performance, and leading high-impact teams globally by strategically transforming complexity through forward-thinking innovation, organized processes and leveraging AI technology. Recognized for operational excellence, customer-centric transformation, inspiring talent, fostering innovation, and delivering measurable results in complex, matrixed environments.• JD Power Customer Service Award for Home Security• ACSI Top Mobile Customer Service Award 3 Years in a row• Top Employee Satisfaction ScoreCore CompetenciesEnterprise Contact Center Strategy & Operations | Global Operations Leadership | Customer Experience Optimization | Performance Management | Workforce Optimization | Financial Management | Vendor & Partner Management | Digital/Social Care Strategy | Business Development | Risk & Compliance | Team Building | Digital Transformation
Experience
Executive Director - Specialty Strategy and Operations
Apr 2022 — Present · Philadelphia, PA, US
Lead Global Specialty care operations with $200M+ budget across multiple countries, overseeing internal and business partner operations. • 40+ Boutique businesses including Xfinity Mobile, Xfinity Home, Prepaid, Security Assurance, Accessibility, Office of the President, Corporate escalations, Communication Services for the Deaf/American Sign Language and Enterprise Case Management. • Operational excellence through process solutions management, project integration, risk management, compliance and performance analytics. • Digital Transformation in social media, forums, and digital community strategy improving service delivery and reduce operational costs; positioning Comcast as one of the few brands recognized externally for “doing CX right” on platforms like Reddit
Education
Wilmington University
Master of Business Administration (M.B.A.), Finance
2004 — 2005
Wilmington University
Master of Business Administration (M.B.A.), Marketing
2002 — 2003
GKC Groups
Quattro Leadership Graduate
2023
Messiah University
BS, Marketing
1996 — 1999
Fox School of Business at Temple University
Master of Business Administration (M.B.A.), Business Administration and Management, General
2000 — 2001
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.